Frequently Asked Questions


How long does it take to ship my order?
Most orders are shipped within 2 business days if placed before 11 AM EST Monday - Friday. Orders are not processed on weekends or holidays.
How long will it take to receive my order?
Orders generally will arrive in 3-5 business days from the time they are shipped.
How often should I change my filter?
You should check your filter regularly for excessive buildup every 30 days and replace as needed. Under normal conditions we recommend replacing your filter at three-month intervals unless instructed otherwise by the manufacturer. Visit the Air Filters page to learn more.
Other brands of air filters claim to not promote the growth of bacteria and mold on their filters can this be true?
This is only partially true. Many high performance filters today are made from synthetic fibers. Filters that are made from synthetic fibers are generally made from materials that bacteria and other microorganisms cannot process as a food. However, filters with synthetic media can still have bacteria and other microbes growing on the media. That's because any bacteria or microbes trapped on a filter will be able to feed off of other matter that is also trapped on the filter - things like pet dander, and pollen for example.
What do I do if I cannot find a Dupont™ filter in my size?
Please email us at customerservice@protectionforliving.com . If we receive enough requests we may decide to add that size.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact Customer Service with the details regarding the nature of the damage and/or defect.
What is a MERV rating?
MERV stands for Minimum Efficiency Reporting Value. The rating is derived from a test method developed by the American Society of Heating, Refrigerating, and Air Conditioning Engineers (ASHRAE). Use the MERV rating as a comparison tool for evaluating the effectiveness of air filters. The higher the MERV rating the better the filter is at trapping specific types of particles. However, the MERV rating is not intended to be the sole basis for deciding which filter to buy, just as the horsepower of a car engine is not the only criteria in buying a car.
What is your return/exchange policy?
If you are not satisfied with your item, simply return the item within 30 days for a full refund of the purchase price, less shipping and handling charges. Products must be returned in new, unused condition.
What payment options do you offer?
Visa, MasterCard, Discover, American Express and PayPal are currently accepted.
Who do I contact with any questions, comments, or concerns?
For all customer service inquiries, please call 1-888-603-1171.
Why are DuPont™, Arm and Hammer®, and Febreze® Air Filters superior to other
air filters?
Rigid frame construction, state-of-the-art filter media, and Microban® antimicrobial product protection provide you with an air filter for your home's heating and or cooling system that is unequaled by any other 1" residential air filter on the market today. It is the "science inside" that makes our filters so special.
Am I buying filters directly from American Home Shield?
No. American Home Shield has partnered with Protection For Living to give our customers access to high-quality, brand name air filters at a significant discount off retail. This partnership is another way we provide value to our customers.
How do I use my Credit Code?
If you received a Credit Code from American Home Shield, you will use the code the same way as you would a Visa, Mastercard, etc. It is a form of payment. Select 'Credit Code' from the Payment Method drop down menu. Input your code, click apply, and you will see the amount reflected in your balance.